“
“Domino’s is not just in the pizza-making business, the CEO emphasizes, but in the pizza-delivery business, which means it has to be in the technology business. “We are as much a tech company as we are a pizza company,” he told the audience, pointing out that of the 800 people working at headquarters, fully 400 work in software and analytics. All that technology has changed how customers order (using the Domino’s app, or directly via twitter, or even by texting an emoji); how they monitor the status of their order; and how Domino’s manages its operations.”
How Domino’s Pizza Reinvented Itself
https://hbr.org/2016/11/how-dominos-pizza-reinvented-itself
via Instapaper”
– (via deathbeard)
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